Refund policy

At Sindhuswad Foods (सिंधुस्वाद), we take great pride in the quality and freshness of our authentic regional food products. Your satisfaction is very important to us. Please review our return and refund guidelines below.

1. Return Window

We offer a 5-day return window. You have 5 days after the delivery of your item to request a return or report an issue with your order. Unfortunately, if 5 days have passed since your delivery, we cannot offer you a return, replacement, or refund.

2. Eligibility Criteria for Returns

Because we deal in food items, flours, and spices, we maintain strict safety and hygiene standards. To be eligible for a return:

• The item must be completely unopened, unused, and in its original zip-lock pouch or packaging with the seals intact.
• It must be in the same condition that you received it.
• You must have the receipt, invoice, or proof of purchase.

Note: Perishable goods or items that have been opened/partially consumed cannot be returned due to health and safety regulations.

3. Damaged or Wrong Products

Please inspect your order upon delivery. In the rare event that the package is damaged during transit, leaking, or if you received the wrong item, please take a photo of the product and contact us immediately at sindhuswadfoods@gmail.com within 48 hours. We will quickly review the issue and arrange a replacement or credit.

4. Refund Process & Timeline

Once your return is received and thoroughly inspected by our backend team, we will send you an email or message to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the food item.

• If approved, your refund will be automatically processed back to your original method of payment.
• The approved refund amount will reflect in your account within 7 working days.

5. Late or Missing Refunds

If you haven’t received your refund after 7 working days, please check your bank account or payment app again first. Then, contact your credit card company or bank, as it can often take some processing time before a refund is officially posted. If you have done all of this and still have not received your refund, please reach out to us.