Shipping policy

At Sindhuswad Foods (सिंधुस्वाद), we are proud to bring the authentic, rich culinary traditions of the Konkan region right to your doorstep. From our premium Kokum Sola and traditional Malvani Masale to authentic regional flours, pickles, and syrups, we take utmost care in packaging and shipping our products to preserve their freshness, aroma, and natural quality.

Browse our shipping guidelines below to learn how we safely deliver the taste of Konkan to your home.

1. Order Processing Time

  • Fast Processing: All orders are processed and packed within 1–3 business days (excluding Sundays and national holidays) after your order confirmation.
  • Freshness Guaranteed: Because we deal in authentic regional foods and traditional items, some products are packed fresh upon receiving your order to ensure maximum shelf life.
  • You will receive a notification email or SMS with tracking details as soon as your order leaves our facility.

2. Shipping Rates & Delivery Timelines

We partner with India's leading courier services to ensure your items reach you safely and quickly. Shipping charges are calculated based on your total order weight at checkout.

Shipping Region Estimated Delivery Time Shipping Cost
Standard Delivery 3–7 business days ₹70 per kg

Delivery Areas: We offer reliable shipping across India, reaching major cities as well as regional towns.

3. Special Packaging for Food & Dry Items

To ensure that you can buy authentic food products online without worrying about damage, we use specialized, high-grade packaging:

  • Moisture-Proof Bags: Dry items like Kokum Sola and regional flours are safely sealed in high-quality, moisture-resistant zip-lock pouches to retain freshness.
  • Leak-Proof Protection: Pickles, syrups, and liquid items are double-sealed and securely padded to prevent leakage during transit.

Frequently Asked Questions

How can I track my order online?

Once your package is shipped, a unique tracking link will be sent to your registered email address or mobile number. You can click the link to check the live delivery status of your package at any time.

What should I do if my package arrives damaged?

We take great pride in our secure packaging, but if your items are damaged during transit, we are here to help. Please inspect your package upon delivery. In the rare event of damage or spoilage, take a photo of the product and email it to us at sindhuswadfoods@gmail.com within 48 hours of delivery along with your order number. We will quickly arrange a replacement or solution.

Can I change my delivery address after placing an order?

If you need to change your shipping address, please contact our support team immediately via WhatsApp/Call at +91 7617497617 or email us. Address changes can only be accommodated before the order has been handed over to our courier partner.

Do you offer international shipping?

Currently, we only ship within India. We are focused on delivering the best, most authentic Konkan flavors domestically with maximum freshness.

Need Assistance?

If you have any questions about your shipment, delivery times, or bulk ordering for your kitchen, feel free to reach out: